Portfolio / Usability / Mobile Heuristics


"With the growing popularity and ubiquity of mobile technology, it has become increasingly important that mobile devices can be used by as wide a variety of people as possible. Usability heuristics are a useful tool in evaluating the ease of use of computing devices but have been designed with desktop computers and web applications in mind. This paper describes how usability heuristics have been created specifically for mobile devices.

The paper gives a brief history and discussion of mobile devices, usability and usability testing. Using the knowledge gathered from the review of literature and information gathered from the analysis of interviews conducted with users of personal digital assistants (PDAs), a host of concepts relating to users concerns and difficulties were identified. These concepts were condensed and refined and from them heuristics were created to address each concept. The heuristics were tested in an initial study and improved in light of the study‟s results to version 1.1. The heuristics were then tested by means of a comparative study of two mobile phones; the Motorola V3i and the Samsung D600.

From the comparative study the heuristics were found to produce meaningful results with the Motorola V3i being identified as the more usable phone according to the Mobile Device Heuristics v1.1. Further revisions to the heuristics are recommended including validation of the usability problems identified. It has been recommended that the process is repeated using information gathered from users of a wider range of mobile devices."

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Creating Heuristics for the Evaluation of Mobile Devices (pdf)

View Mobile Device Heuristics

Mobile Device Heuristics v1.1 (pdf)